Patient experience (PX) refers to the subjective experience of patients as they proceed through different touchpoints during the continuum of care. The concept has gathered increasing interest in recent years and is increasingly being considered as one of the three pillars of healthcare quality, along with clinical effectiveness and patient safety.
This whitepaper introduces four ways digital services can improve patient experience in cancer care:
- supporting personalized care
- improving continuity of care and communication
- supporting patients’ psychosocial well-being and
- increasing patient participation.
The whitepaper is based on academic research on patient experience and cancer care as well as research conducted at Kaiku Health.